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Frequently Asked Questions

What is cloud infrastructure?
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Cloud infrastructure or Cloud Computing is a combination of hardware, storage, networking and applications.

In IT terms, these are called IaaS, PaaS, SaaS and FaaS. Information, Platform, Software, and Function as a service. These are the core building blocks to Cloud Infrastructure and operate on more practical, scalable and cost effective licensing models than businesses purchasing expensive hardware and software just for it to get outdated

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The straight answer to this is Yes and here’s why.

With Cloud Storage, your data isn’t stored locally within your business walls. This doesn’t stop it being any less secure, if anything, its considerably more secure. The top Cloud storage services such as Microsoft OneDrive, Google Drive and Amazon Drive all host their data storage servers in “data warehouses” distributed across the globe. These are secure locations that very few people have access to and require high level security clearances to operate on.

As an added benefit, your data is automatically backed up across these warehouses ensuring redundancy that usually most businesses struggle with when using on premise solutions.

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Managed services allow businesses to offload their IT operations such as Hardware procurement, Business continuity, Systems Management and Helpdesk facilities to a Managed Service Provider (such as ourselves).

The benefit to this is, much like the Cloud, cost savings. This is due in part to only being charged for work that is carried out and is considerably cheaper than having dedicated IT Staff internally.

We deal with all aspects of your IT from supporting your users through to networking installations, so you can focus on your day to day operations.

How do i move to your IT support?
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We make the process of moving under our wing as seamless as possible. You may already have in-house IT, an existing IT provider or currently lack any support at all.

We will start by dedicating time to fully understand your initial IT requirements, your internal processes and your future vision and business goals. We will then provide you with a detailed plan of approach, detailing the most cost-effective IT solutions that will help move you in the right direction.

After this, we will allocate a Technical Account Manager to your business that will be there to answer all of your IT questions, help to plan new solutions, and keep you up to date on all of the information you need.

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The cloud is a term used to refer to on-demand computing services delivered via the internet hosted remotely in large datacentres globally.

The key benefit to this is that businesses no longer need to worry about managing physical servers or infrastructure themselves and can save costs on hardware, software and even office space due to the lack of physical equipment.

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The key benefits to using the Cloud compared to physical Infrastructure are costs, scalability and time.

As an example, most businesses require, at a very basic level, software, servers to authenticate users and control data access, storage servers to host the data and an IT Team to manage that infrastructure. These pieces of infrastructure age and need replacing every 3-4 years for performance reasons.

The IT Teams need to spend time managing this infrastructure and fixing it when it goes wrong. This is a huge cost deficit to businesses and is usually the largest spend by most annually. The cloud removes this infrastructure and as such, takes away a large chunk of the costs associated with it.

What Makes Crydent Different?
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Our core philosophy and approach to IT is what sets us apart. We believe that IT should be accessible and simplified as much as possible so everyone can become comfortable with the technology they work with. We ensure that the we handle the technicalities and provide easy to understand training and documentation on the solutions we deliver.

We also target proactivity first and reactiving second. We believe that with a proactive approach, we can help mitigate 95% of IT issues before they even arise ensuring your business experiences the highest up-time possible. For the unseen 5%, we can then react promptly and efficiently to get you back up and running as soon as possible, providing detailed breakdowns of why it occured and how we can help reduce those scenarios moving forward.

Not only is our approach different but our solutions focus entirely on modern technology and the future. We ensure that we offer solutions that meet our clients requirements in the now however, ensuring that we deliver solutions that provide flexibility and scalablity allows businesses to grow rapidly in the future, rather than IT resources getting in the way.

What Happens as my business grows?
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One of the many benefits of cloud infrastructure is its ability to scale and adapt as fast as you do. With rapid turnarounds for standing up new cloud infrastructure, efficient onboarding of new employees including licensing and training and rapid deployment of physical end user hardware, we are able to ensure that you are always ready to expand, no matter how fast.

Has your question not been answered?

If you still have questions and they havent yet been answered, reach out to us. You can use our Live Chat service at the bottom right of your screen to quickly speak to an adviser.

If you prefer, we are available via email, phone, or alternatively, you can fill out our contact form for an answer within 24 hours.

So, What We Can Do For You?

Understanding your requirements and your business allows us to offer the most efficient and cost effective solution that your business needs. We ensure that we integrate into your everyday workflow and understand your businesses current and future vision, ensuring you are never inhibited by technology.

This is what sets us apart. We care about your success.

To find out more, reach out to us and find out how we can help.

Business Growth

Using the latest in cloud solutions and providing you with first class IT Support we will give you the freedom to focus less on the day to day running of your infrastructure and allow you to focus on expanding business oppurtunities

IT Consulting

To get a better and broader understanding of your business and shape solutions to your requirements, we offer IT Consulting services that can help give you the technological advantage to your competitors

Managed Services

Whether you required End-to-End Project Management, Hardware Procurement, Disaster recovery solutions, or an IT Helpdesk. We offer a full range of services to help keep you business moving forward. 

User training and support

Providing 24/7 End user support for your business and crucial training documentation is part of our IT Support solution. We understand that new technologies can bring challenges and we help to ensure a smooth transition.

Still Have Questions? Get In Touch!

We are here 24/7 via email, Live Chat or phone to answer all of them.